- If your computer connects to the network directly via the Magnet router, resetting (powering off and on) the router may resolve the issue. If not using a broadband router, or if resetting your router only temporarily resolves the issue and the error message re-appears later, continue to the following steps.
- If directly connected to your network using an Ethernet cable, your cable may have failed. Temporarily replace your network cable with a new one to determine whether this resolves the issue.
- If connecting to your network using Wi-Fi it may be that you are too far from the Wi-Fi Access point or there is interference affecting the signal from the Wi-Fi access point. Try moving closer to the Wi-Fi access point to get a better signal.
- If connecting to your network using Wi-Fi and using wireless security, your WEP or other security key may not be set properly. Check the wireless security configuration on your computer's network adapter and update if it necessary. How do I get my Wi-Fi Password/WEP Key?
FAQ: Business
- Check that your firewall/anti-virus settings are compatible with the broadband connection.
- Spyware, adware and malware programs are not immediately obvious and may be running on your computer. Run a virus scan to check whether any of these programs exist on your computer and remove them.
- If your Internet cache or temporary Internet files folder is full, your computer will have nowhere to store the data it's downloading while it opens them up to build the page which can slow things down a lot.
- If you are part of an office network please check with your IT Department or IT Service Provider that the network is operating correctly. Changes to the network or other users utilising the network may restrict or limit your access.
- Switch your router off and on again - And, if the equipment is hot, let it cool down and look for somewhere better ventilated to keep it.
- Check your office network - If you have switches distributing your internet connection around your office, please check the network for power and also that other users are not utilising all of the available bandwidth. Contact your IT department or IT Provider to assist you with Office Network issues.
- Check software settings - If you're Firewall or Anti-virus settings are incorrect, you may not be able to connect. Further details and other software checks can be found in How can software settings affect my connection?
- Check there hasn't been a problem with your bill - if a bill hasn't been paid, we’ll initially suspend the broadband connection. Registered users can check this online: see If your bill needs to be paid
- The Modem/Router is Powered Off or Off Line - turn the device on and off, wait a few minutes and retry making calls.
- Your IP Phone is disconnected from your network or powered off.
- There is a problem with your office network - please check that your office network is active or check with your IT Department
- There is an issue with the phone lines into your building - if you modem is ON but does not have a Solid Link or DSL Light, then it is likely that the issue relates to your phone lines.
- Eircom: mail1.eircom.net or mail2.eircom.net
- BT: mail.iol.ie
- Imagine: mail.imagine.ie or mail.gaelic.ie
- Digiweb: smtp.digiweb.ie
- Strencom: relay.strencom.net
- Smart Telecom: mx.mysmart.ie
- O2: smtp.o2.ie
- Vodafone: mail.vodafone.ie
- 3 Ireland: mail-relay.3ireland.ie
- Irish Broadband: smtp.irishbroadband.ie
- Magnet: smtp.magnet.ie
- UPC: smtp.upcmail.ie
- Ice Broadband: mail.icecomms.net
- Clearwire: smtp.clearwire.ie or mail.clearwire.ie
- Perlico: mail.perlico.ie
- Westnet: smtp.westnet.ie
If you have a particular area of your website that yuo only wish for certain people to view via the use of a username and password, then you can setup a Password Protected Directory:
>> Log into cp.magnethosting.ie >> Now click Websites at the top of the screen >> Now click on the domain >> Now click More Tools >> Now click on Protected Directories >> Now click Add New Protected Directory >> In the Directory Name field input the path to the folder to which yuo wish to protect >> Now in the Directory header field just input whatever you want to call this particular password protected instnace >> Now click Submit >> Now click on the name of the protected directory >> Now click the Users tab >> Click Add New User >> Input the login details and then click Submit
The best way to send us proof / documentation for IE registrations is by uploading it to your document manager, the link for which you would have received by email from hostingpresales@magnet.ie Alternatively you can email (ie. scan the document and send it to us as a jpeg attachment) or fax it to us, however bear in mind that passports and other documentation do not lend themselves to fax, as they appear completely black and are rendered illegible.
If you have provided the details required for the registration then it should be available within 2 working days (often sooner). Delays are commonly caused by: - incomplete applications - missing documentation - DNS issues (if hosted outside our network)
- .ie domains will typically transfer within two working days, so long as the appropriate documentationis provided.
- .com domain transfers can take up to 7 days in some cases; please ensure that you have allowed for this when transferring a domain that is due for renewal. We urge you to initiate transfers as far in advance as possible; expired domains cannot be transferred.
- .co.uk domains will usually transfer within one day, however you should allow up to 7 days.
- There are two types of .eu domain transfer. One is a simple transfer, while the other is a trade. Most .eu domain transfers complete within one or two working days
- Contact your current provider. If you do not have access to the email address associated with the domain you wish to transfer, you will need to update this. You will then need to request that they unlock the domain for transfer and provide you with an “authorisation key” or “EPP code”.
- Complete you order at store.magnethosting.ie
- Please ensure that you check the email address for the domain daily (including your Junk Mail folder). Magnets registrar will send an email to this address to verify the transfer request; you must respond to this.
- If you have any queries or concerns regarding the progress of your transfer, please do not hesitate to contact hostingpresales@magnet.ie
- Contact your current hosting company, requesting that they change the current Registrant's Agent Tag (IPS Tag) to ours:Magnet-IE. Generally this will go through without any issue, however if it does not, due to inactivity or unwillingness on behalf of your current hosting provider, you can request that Nominet initiate the change for you.
- Once the tag has been changed to us, you can update your nameservers via cp.magnethosting.ie. You will receive a confirmation email once the domain is transferred/completed.
- Most databases can be easily transferred from your old hosting provider to us, but we will have to change the database details, including the database name, the usernames & the passwords. As such, modifications will have to be made to your website's code.
- The migration of website files and data from an existing hosting provider to Magnet is the sole responsibility of the client
- We highly recommend an appropriate testing period after you have transferred a domain to us.
- Be Aware that the transfer of domains can take some time to fully complete.
- .ie domains typically transfer within 48 hours.
- .com domains can take up to 7 days in some cases
- .co.uk can take a little as one day to transfer, but you should allow up to 7 days.
- You cannot transfer com/net/org/info/biz domains until they are 60 days old.
- Magnet cannot be held responsible for delays in transfers due to errors made by third parties
We are a hosting company. I'm afraid we do not offer search engine optimisation (seo) or marketing services. Good places to start for anything related to getting your site on to search engines and in particular Google are: //www.google.com/webmasters & //www.google.com/addurl/
Search Engines do not just happen across websites, there must be a proper Search Engine Optimisation plan of action drawn up by the owner/operator of a website. There are plenty of companies and websites offering information on search engine optimisation (SEO). A good place to start is: //www.google.com/webmasters
- I have Slow Broadband or Internet Speed - Click Here
- I can’t access SOME websites - Click Here
- I can’t access ANY websites - Click Here
- I am getting a "limited or no connectivity" message - Visit our WiFi Help Page
- My Broadband is slow when connected directly to the modem - WiFi Help Page
- If you are on a lap-top or handheld connecting over WIFI click here
- If you are connecting to the internet with a computer that is directly connected to the Modem click here
Firstly check to see what kind of modem/router you have. It may be a Telsey or a Zyxel, or are you are a Simply Broadband Customer and are using your own modem?
- The first step is to check if your Modem or Router is online.
- There are a series of lights on the front of your Modem which will help us to find the problem. Depending on which service you have from Magnet you will have a light labeled "DSL" or "Link" depending on which modem/router you have.
- If there are no light visible on the front of the box, please check that the power cable is connected to the back of the Modem and that the power socket is ON.
- Please check the socket is working – Try a lamp or other device.
- If the Power cables are connected, the power socket is working and the Modem has no lights then it is likely that your modem needs to be replaced. Please call 1890 809 000 to allow us to investigate the issue.
- Power off and power on the box.
- If after 60 seconds from power-on, the "Link" or "DSL" light has stopped flashing then your Broadband should now be working.
- If after 60 seconds from power-on, the "Link" or "DSL" light is still flashing then please check that the small cable that runs from the modem to the phone socket is securely connected.
- If on reconnecting the phone cable, the "Link" or "DSL" light has stopped flashing then your Broadband should now be working.
- If on reconnecting the phone cable, the "Link" or "DSL" light is still flashing, there may be an issue with the line in or to your house, or your modem. Our staff can help determine what exactly is causing the issue. Please call 1890 809 000 to allow us to investigate further.
- If the "Link" or "DSL" light is solid (not flashing) please check your internet connection on your computer again by closing and restarting your internet browser.
- If your internet browser connects to the internet then the issue has been resolved for now.
- Devices do need to be powered off from time to time, however if you have the same problem within a few days and re-powering the Modem/Router again solves the problem, please call us as there may be a fault with the Modem and we would like to carry out some tests.
- If after restarting your internet browser you still cannot connect to the internet then please check that the Modem is securely connected to your computer with a Cat5 cable. Also please check your Network Settings on your Computer. Please note that Magnet is not able to provide assistance with PC or Computer set-ups. There are how ever some. YouTube is a rich source of free online demonstrations for most Home PC issues, including for example:
- Using your computer connecting over WIFI visit speedtest.magnet.ie and Run Speed Test
- Record the results on a piece of paper – upload and download speed.
- Connect your lap-top directly to your modem with a cat5 cable and disable wifi access on your laptop
- Visit speedtest.magnet.ie again and retest your speed
- Record the results along side the results for your laptop over wifi.
- If your internet connection is far faster when directly connected to the Modem, it is likely that your WIFI connection is slow. You could try testing from a different location in your house to see if the signal strength of the wifi was the issue - or check if anyone else is using the connection. For other suggestions on how to maximise your wifi connections click here
- If your speed is slow on both Test results then it is worth checking your Broadband Service by visiting the following help page.
- If any of the following programmes or applications are running currently you should stop them while you are doing a speed test - Virus Scans, online back-ups or other routine tasks that may be running.
- If you are sharing your broadband with other computers or users in your home or office, you should also disconnect them during the speed test.
- Close any application that accesses the internet including company vpn’s or open browser, streaming services, internet radio or video, AerTV.ie
- Re-open your web browser (eg internet explorer, chrome, safari, firefox)
- Visit the following website speedtest.magnet.ie .
- Note: There are other speed test sites such as speedtest.net. These are accessed across the internet and are subject to factors beyond Magnet’s direct control. It is best to test on Magnet's network.
- Run the Speedtest
- Note down on a piece of paper the results of the speed test (upload and download speeds)
- Unplug the modem from the power socket
- Leave it powered off for 30 seconds.
- Plug in the modem and check wait to see the "DSL" or "link" light turn solid.
- Check that your computer now has internet access.
- If any of the following programmes or applications are running currently you should stop them while you are doing a speed test - Virus Scans, online back-ups or other routine tasks that may be running.
- If you are sharing your broadband with other computers or users in your home or office, you should also disconnect them during the speed test.
- Close any application that accesses the internet including company vpn’s or open browser, streaming services, internet radio or video, AerTV.ie
- Re-open your web browser (eg internet explorer, chrome, safari, firefox)
- Visit the following website speedtest.magnet.ie .
- Run the Speedtest
- Note down on a piece of paper the results of the speed test (upload and download speeds)
- If there is no improvement in Speed please contact our help desk on 1890 809 000. Note: Broadband speeds can vary due to line quality or other network related issues. Our technical team will be able to assist at this point.