FAQ: Phone

The most common reasons a Phone system would not be allowing inbound or outbound call are as follows:

• The Modem/Router is Powered Off or Off Line - turn the device on and off, wait a few minutes and retry making calls.
• Your IP Phone is disconnected from your network or powered off.
• There is a problem with your office network - please check that your office network is active or check with your IT Department
• There is an issue with the phone lines into your building - if you modem is ON but does not have a Solid Link or DSL Light, then it is likely that the issue relates to your phone lines. Call Magnet on 1800 789 789 to seek further assistance.