FAQ: Phone
The most common reasons a VoIP Phone system would not be allowing inbound or outbound call are as follows:
- The Modem/Router is Powered Off or Off Line - turn the device on and off, wait a few minutes and retry making calls.
- Your IP Phone is disconnected from your network or powered off.
- There is a problem with your office network - please check that your office network is active or check with your IT Department
- There is an issue with the phone lines into your building - if you modem is ON but does not have a Solid Link or DSL Light, then it is likely that the issue relates to your phone lines.