FAQ: Phone

The most common reasons a VoIP Phone system would not be allowing inbound or outbound call are as follows:
  • The Modem/Router is Powered Off or Off Line - turn the device on and off, wait a few minutes and retry making calls.
  • Your IP Phone is disconnected from your network or powered off.
  • There is a problem with your office network - please check that your office network is active or check with your IT Department
  • There is an issue with the phone lines into your building - if you modem is ON but does not have a Solid Link or DSL Light, then it is likely that the issue relates to your phone lines.
If you are still having issues with your Magnet Talk VoIP phone system  and you are a Magnet+ customer, call Magnet on 1800 789 789 to seek further assistance.

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