FAQ: Notifications
Under Regulation 14 of the European Communities (electronic communications networks and services)(Universal Service and Users’ rights) Regulations 2011 an operator shall, not less than one month prior to the date of implementation of any proposed modification, notify its subscribers to that service of the proposed modification in the conditions of the contract for that service, and their right to withdraw without penalty from such contract if they do not accept the modification. Should you wish to exercise your right under Regulation 14 please contact Magnet+ on: +353 (0) 1 681 1117.
CONTRACT CHANGE INFORMATION NOTICE: Price change of Magnet+ Hosted Voice Services - 31st January 2023
From 1st of March 2023, Magnet+ will be implementing a change in price on our Hosted Voice Services. The price will increase by an additional €2 ex.VAT per user per month. NOTE: For Office in a Box customers, a user charge of €2 ex. VAT per month per active user will be applied.
Additionally, Magnet+ has made significant investment in developing your hosted voice service which includes upgraded software, platform enhancements along with the improvements to the softphone app and redeveloped user interfaces. As a result, a fixed monthly charge of €6.50 ex VAT is being applied to all accounts.
This price change will be applied to bills issued on or after March 1st, 2023.
Magnet+ will contact all affected customers by email and in the case of no email address a letter will be sent to the service billing address a minimum of 30 days in advance of the first affected bill, informing them of the price change relevant to their plan. Following receipt of this notice, customers may change or cancel their contract within 30 days, without penalty, by dialling +353 (0) 1 681 1117. Affected customers can continue on the new plan, exit their contracts, move to another Magnet + plan or upgrade to one of our many business solutions.
CONTRACT CHANGE INFORMATION NOTICE: Price change of Magnet+ Business Broadband and Fixed Voice Services- December 2022
From 1st of January 2023, Magnet+ will be implementing a change in price on the following services. Services listed will change by an additional €5 ex.VAT per month.
Additionally, Magnet+ is standardising the charge of PSTN Line rental to €25.96 ex. VAT.
This price change will be applied to bills issued on or after January 1st 2023.
Magnet+ will contact all affected customers by email and in the case of no email address a letter will be sent to the service billing address a minimum of 30 days in advance of the first affected bill, informing them of the price change relevant to their plan. Following receipt of this notice, customers may change or cancel their contract within 30 days, without penalty, by dialling +353 (0) 1 681 1117.Affected customers can continue on the new plan, exit their contracts, move to another Magnet + plan or upgrade to one of our many business connectivity solutions.
| The following services will change by an additional €5 per month ex. VAT |
|---|
| Accenture Affinity 24Mbps BB |
| ADSL2+ 3Mb |
| Basic Rate ISDN Line Rental |
| Broadband Anywhere 100 |
| Broadband Anywhere 1000 |
| Broadband Anywhere 250 |
| Broadband Anywhere 600 |
| Broadband Basic 12Mb |
| Broadband Basic 12Mb/1Mb |
| Broadband Basic 1Mb |
| Broadband Basic 24Mb/1Mb |
| Broadband Basic 3Mb |
| Broadband Basic 7.6Mb |
| Broadband Business Option 1 |
| Broadband Business Option 2 |
| Broadband Business Option 3 |
| Bundle Fibre & Voice |
| Bus Broadband 10Mb |
| Bus Broadband 12Mb |
| Bus Broadband 15Mb |
| Bus Broadband 8Mb |
| Bus Voice Pack; Unlmtd Loc; 150 Mob |
| Business Broadband |
| Business Broadband 100 |
| Business Broadband 1000 |
| Business Broadband 1000 |
| Business Broadband 12Mb |
| Business Broadband 150 |
| Business Broadband 24 |
| Business Broadband 300 |
| Business Broadband 500 |
| Business Broadband Plus |
| Business Broadband+ 100 |
| Business Broadband+ 1000 |
| Business Broadband+ 24 |
| Business Broadband+ 300 |
| Business DSL up to 12Mb (12:1) |
| Business DSL up to 18Mb (18:2) |
| Business DSL up to 24Mb (24:1) |
| Business DSL up to 3Mb |
| Business DSL up to 7.6Mb |
| Business Fibre 100 |
| Business Fibre 100 Local |
| Business Fibre 1000 |
| Business Fibre 150 |
| Business Fibre 24 |
| Business Fibre 300 |
| Business Fibre 350 |
| Business Fibre 8 |
| Business Fibre Lite |
| Business Fibre SOHO |
| Business Voice & 100Mb DSL Pack 3 |
| Business Voice & 24Mb DSL Pack 2 |
| Business Voice & 8Mb DSL Pack 1 |
| Business Voice & DSL Pack1 |
| Business Voice & DSL Pack2 |
| Business Voice & DSL Pack3 |
| Cloudlink Upgrade |
| Dial up |
| DNS Hosting |
| DSL Business Start 3Mbps |
| Email service |
| Email Virtual Server 10 Seats |
| Email Virtual Server 5 Seats |
| Enhanced Option |
| Enterprise Feature Pack |
| Fortigate 30e Managed Bundle |
| Fractional Rate ISDN Line Rental |
| FTTO - 10Mb |
| FTTO - 1Mb |
| FTTO - 1MB/512kb |
| FTTO - 2mb |
| FTTO 100Mb/20mb |
| FTTO 10Mbps / 1Mbps |
| FTTO 50Mbps / 50Mbps |
| Glantel Horizon PAYG |
| High Speed ISDN Line Rental |
| Hosted PBX |
| Hosting |
| ISDN - Basic Rate |
| ISDN - Fractional Rate |
| ISDN - Hi-Speed |
| ISDN - Primary Rate |
| LAN Extension |
| Line rental (Non geographic) |
| Loyalty Pack1 - 200 local & Nat |
| Loyalty pack2 - 400 Local & Nat |
| Loyalty pack3 - Unlim Local 500 Mob |
| Loyalty Pack4 - Unlim Local & Mob |
| Magnet 1 Meg |
| Magnet 10 MB |
| Magnet Accelerate |
| Magnet Business 12Mb/1Mb |
| Magnet Business 12Mb/2Mb |
| Magnet Business 1Mb |
| Magnet Business 3 MB |
| Magnet Business 7.6 MB |
| Magnet Business Fibre 100 |
| Magnet Business Office in a Box <10 |
| Magnet Business Office in a Box 1-5 |
| Magnet Business SOHO |
| Magnet Fibre 70 (Bus) |
| Magnet Fibre 70 Standalone |
| Magnet Fibre Broadband 100 |
| Magnet Fibre Broadband 60 |
| Magnet LTE 70 |
| Magnet More 100 |
| Magnet More 1Gb |
| Magnet Office in a Box <10 OTT |
| Magnet Office in a Box 1-5 OTT |
| Magnet Protect |
| Magnet Protect Pro |
| Magnet Single 150 |
| Managed Business Broadband 12Mbps |
| Managed Business Broadband Plus |
| Managed Business Fibre |
| Managed Router Service |
| Managed Service |
| Multi Line Pack 1 |
| Multi Line Pack 2 |
| Multi Line Pack 3 |
| Multi Line Pack 4 |
| Multi Line Pack 5 |
| Multi Line Pack 6 |
| Multi Line Pack1 -1000 LL & 100 MOB |
| Multi Line Pack2 -400 LL & 200 MOB |
| Multi Line Pack3 -800 LL & 400 MOB |
| Multi Line Pack4 -1500 LL & 500 MOB |
| Multi Line Pack5 -800 LL & 800 MOB |
| Multi Line Pack6 -1500 LL 1200 MOB |
| Premium Business Broadband 2Mb |
| Retention Bus Option 1 DSL |
| Retention Bus Option 2 DSL |
| Small Office Fibre 100 |
| Small Office Fibre 24 |
| VNet NAT1000 MOB400 |
| VNet NAT2000 MOB200 |
| VNet NAT500 MOB100 |
| VNet NAT500 MOB500 |
| VNet+ NAT3000 MOB100 |
| 1800 Freefone rental |
1st March 2023 will reflect the changed price for your hosted voice service and the Platform Development charge will be applied from this date also.
1st January 2023 will reflect the changed price for your listed services and where applicable the standardisation of PSTN line rental charge will be applied from this date also.
Regulation 14 of the European Communities (electronic communications networks and services)(Universal Service and Users’ rights) and Regulations 2011 states that an operator shall, not less than one month prior to the date of implementation of any proposed modification, notify its subscribers to that service of the proposed modification in the conditions of the contract for that service, and their right to withdraw without penalty from such contract if they do not accept the modification.
As a business we have worked hard over the past number of years to keep price changes to a minimum and only when strictly necessary. This price change is driven by increasing third party costs and we have endeavoured to keep the impact of the price change a low as possible.
No, your current terms and conditions remain unchanged.
Your dedicated account management team are available to answer any questions you may have, you can reach the team by calling 01 681 1117.