Obsessed with our CUSTOMERS

Over the years, we have learnt that if you’re not happy – well, neither are we! So, to keep our fingers on the pulse and ears to the ground- your feedback means everything to us!

The truth is, we ask to understand and then we rally the entire team, all of us at Magnet+ are actively involved in our Voice of the Customer (VoC) program …

NPS – Net Promoter Score

At the centre of our VoC program is the Net Promoter Score, or NPS. NPS is an easy-to-use, global metric that measures loyalty. Customer experience can even be used to predict behaviour and business growth. NPS is simple, with only one question: “How likely is it you would recommend us to a friend or colleague?”.

How it works:

Live NPS Score

Put us to the test, check out our NPS score.

Our Current Score

Average for Q1 2024

Since 2021 we have captured thousands of comments from customers, good, bad and well the rest… Every single word matters, take a look below at what some of our customers had to say.

Magnet+ is rated

EGG Case Study

The most impressive thing about working with Magnet+ is the one-on-one relationship we have with our account manager, both in regards to service and any changes we might require

Drew Banerjee, Egg Post Production & VFX

What I like about Magnet+ is that I have one point of contact who I can get in touch with if I have any queries or issues and it is dealt with by the same person and the support is excellent ”

Ruth Hennelly, Hennelly Finance

from Detractor to Promoter Story

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