Irish Citylink

Irish Citylink is a luxury intercity coach travel company which has been operating since 2003. It is one of Ireland’s leading coach operators with 6 routes and operates 100 daily services. Irish Citylink has express services going from Galway to Dublin City and Dublin Airport, aswell as direct services to Limerick, Cork City and Cork Airport. Additionally, Irish Citylink operates a direct service from Limerick to Dublin Airport aswell as its multi-stop service including stops at Kinnegad, Athlone and Ballinasloe towards Dublin, and a service with multiple stops from Galway to Clifden. 

Irish Citylink recently acquired a competitor coach operator in Galway, GoBus, which meant taking on additional staff in their call centre. Since the acquisition of GoBus, a service had been added from Galway to Ballina and from Cork to Dublin City and Airport.

Why did you choose Magnet+?

In 2016 when Irish Citylink was searching for a suitable telecommunication provider, the organisation was looking for a provider that could offer everything cloud-based. It was also looking for a company which would align with the same values as their business; professionalism, frequency and reliability. Upon finding Magnet+ and researching their credentials online, Citylink saw the variety of clients they provide services to and the organisation knew Magnet+ was a good match for them. 

What services does Magnet+ provide Irish Citylink with? 

Magnet+ provides Irish Citylink with a cloud-based phone system, call centre functionality and fibre broadband. The organisation also provides Citylink with helpdesk services that rectify any issues and ensure they are no longer an issue once they are resolved.

What benefits has Citylink experienced since implementing services from Magnet+?

The benefits Irish Citylink have received since working with Magnet+ include uninterrupted phone call systems, which is very important to their call centres, fast internet speeds, professional and helpful helpdesk supports and KPI reports. 

Jessica Harkin, Social Media and Content Specialist at Irish Citylink said:

“Recently Irish Citylink acquired another company called GoBus. During that process we just had a quick phone call to Magnet+ and it was a very simple, easy-going process to add extra users to the call centre and it has been working perfectly since”

What impressed Irish Citylink most about Magnet+?

What impressed Irish Citylink the most about Magnet+ was how helpful the customer service helpdesk is. 

Jessica Harkin at Irish Citylink said:

“Any time we give them a call about an issue, after the issue is rectified, they would call, email and text to ensure that everything is working okay.”

“It’s very helpful to have that reassurance that we’re taken care of, because once we know we’re taken care of, when issues arise it does not impact our customers.”

If you had to give Magnet+ a rating out of 5, what would it be and why? 

Jessica Harkin at Irish Citylink said:

 “We would give Magnet+ a rating of 5 because Magnet+ is very helpful, professional and efficient when it comes to supporting us and our customers and it really feels like Magnet+ is a part of our own team”

Find out more about Irish Citylink services.

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