FAQ: Registering your Account Online with MyMagnet

1. Click Forgot Username 2. Please enter your account number and email address, then press Submit Query If you have forgotten your username, don't worry, simply enter your customer number and email address below. We will send you an automatic email that will include your username. 3. Click Forgot Password If you have forgotten your password, don't worry, simply enter your username and email address below. We will send you an automatic email that will include a link that will require you to change your password.

In order to access the online Billing Portal, you must first register for your MyMagnet account. To register: 1. Go to mymagnet.magnetplus.ie in your internet browser OR 2. Click MyMagnet on the top right hand side of www.magnetplus.ie 3. To register click Signup for an online account here 4. On the next screen enter the required details 5. Please ensure to complete all fields, as they are required.

1. Choose the Username and Password to be used to login, Magnet Networks do not provide your username or password.
2. The Last 6 Months Invoice can be any invoice from within the last 6 months, however, the required information must come from the same invoice.
3. If you have multiple accounts you would like to register for MyMagnet, each account will require a unique email address to register with. I.E. The same email address cannot be used to login to multiple accounts.

6. In order to complete the process, please ensure you read and accept the Terms and Conditions. 7. To verify your email, MyMagnet will send an email to your nominated email address. This email will contain a verification link that, once clicked, completes the activation of your online account. Please ensure sure to check your email inbox and spam or junk email folders for the verification email as you will not be able to login to your MyMagnet portal without your email address being verified. 8. Once registered for MyMagnet and your email address verified, you will have full access to your online account within one hour. During this timeframe, your account information and previous bills will be uploaded to your MyMagnet Portal.

1. When logged into the Portal click Manage My Account
2. Select Update my details
3. Amend the email address in your current MyMagnet account to a different email address.
4. You will also need to re-verify the new email address on the relevant account via an email verification link that will be sent to the relevant email address.
5. Once completed, register your new MyMagnet account with your preferred email address. For more information see: Registering your Account Online with MyMagnet
6. If you have any issues please contact us via live chat, call or email and we’ll be happy to assist with any queries you may have.

Your username must be at least 6 characters, using letters or numbers but no spaces.

Your mobile number must be 10 digits long, including the area code or mobile prefix.

Your Magnet Networks account number appears on your invoice

Please ensure the email address used was not previously registered on another MyMagnet account. If so, please contact the Billing & Collections Team to deactivate your former account. When deactivated, you can then register online for your new MyMagnet account.

Check that you have filled in all mandatory fields.

Please note you cannot progress without ticking the box to confirm you accept the Terms and Conditions (T&Cs).

If you are using the temporary details received within your welcome email, these can expire within 10 days, or once your first invoice has generated.

If you have multiple accounts you would like to register for MyMagnet, each account will require a unique email address to register with. I.E. The same email address cannot be used to login to multiple accounts.

If you complete your registration and find that you have entered an incorrect email for registration, please contact the Billing and Collections team to update your details, this will ensure your email confirmation can be completed.

1. To register click Signup for an online account here Go to mymagnet.magnet.ie in your internet browser OR Click My Magnet on top right hand side of website www.magnetnetworks.com 2. Enter the username and password details entered when registering