When comparing a cloud-hosted VoIP solution like Magnet Talk to Microsoft Teams with calling capabilities, it’s important to understand the additional call-management functionality your business needs as well as the level of support you need from your provider. .
Set out below, we will highlight the benefits of both MS Teams Phone and Magnet Talk and then offer a side-by-side comparison to help you identify the best solution for your business needs.
Benefits of Magnet Talk
- Feature-Rich Call Management
- Advanced call routing, hunt groups, auto-attendants, call queues, IVR, voicemail-to-email/text, call recording and analytics. Many of these features are not available with MS Teams native calling features.
- Ideally suited to businesses needing robust telephony features.
- Customer Service & Tech Support
- Technical support is available to our customers 24 hours a day, seven days a week. We staff the Support Desk with a team experienced in delivering the highest levels of customer service and who have proven experience in cloud PBX services.
- Our team will also help with the on-boarding and set up of your cloud-based phone system, including hunt-groups, number porting and call flow.
- Competitive Pricing
- Magnet Talk is €15.95 per month. This monthly fee is inclusive of a call bundle with 5,000 minutes per user per month. Minutes are pooled across the account.
- Magnet+ offers 3 options for the management of the Talk Prime cloud PXB.
- International Calling Charges
- Call bundle includes Ireland, UK, Canada, US Fixed and Mobile & EU Fixed.
- Handsets & Headsets
- Magnet Talk works with a wide range of desk phones and softphones. We offer compatible handsets and headsets as part of your solution
- Robust SLAs
- We will give you outstanding connectivity, a depth of expertise and a quality of service backed with an SLA
- Magnet Talk Mobile App
- The Magnet Talk mobile app allows users to make and receive calls anywhere. The app has robust call-management features including, fall forwarding, a do not disturb feature and the ability to hide your direct dial number on outgoing calls
Benefits of Microsoft Teams Calling
- Basic Telephony Needs
- Good for companies with straightforward calling needs (internal/external calling, voicemail, call forwarding).
- Integration with Microsoft 365
- Native integration with Outlook, SharePoint, OneDrive, and Azure Active Directory.
- One interface for chat, meetings, email, and calls—streamlined for users in the Microsoft ecosystem.
- Unified Collaboration Platform
- Combines chat, video conferencing, and calling in one platform.
- Billing
- Simplified billing if you’re already paying for Teams via Microsoft 365 plans.
Direct Comparison
| Feature/Factor | Magnet Talk Cloud-Hosted VoIP | Microsoft Teams Calling |
|---|---|---|
| Best For | Businesses requiring advanced voice features & expert support | Microsoft 365-centric organisations |
| Ease of Use | Easy to use and seamlessly deployed | Seamless for MS 365 users |
| Set Up & Support | Set up managed by Magnet+. Training provided by Magnet+ technical team on deployment. 24/7 technical support based in Dublin | Self set up. Training & ‘how to’ via online resources. Support via online FAQ resources. |
| Pricing | ✅€15.95 per user including 5,000 minutes of calls | €20.60 per user including 3,000 minutes of domestic calls |
| Advanced Call Features | ✅ More robust (queues, IVRs, hunt groups etc.) | ⚠️ Basic (unless using add-ons) |
| Video/Chat Integration | Seamless. All done through the one interface. | Built-in |
| Third-Party Integrations | ✅ Broad | ⚠️ Mostly within Microsoft stack |
| Hardware Support | ✅ Wide range | ⚠️ Limited, mostly softphone-based |
| International Calling | More flexible and cheaper. Monthly fee includes a call bundle. €15.95 per user. Standard call bundle includes Ireland, UK, Canada, US Fixed and Mobile & EU Fixed. | Teams Phone with domestic and international calling monthly fee that includes domestic and international calling is €31.80 per user. Usage limit is 600 outbound international calling minutes* |
| Security & Compliance | Robust end-to-end encryption | Enterprise-grade (Microsoft) |
*Source: https://www.microsoft.com/en-ie/microsoft-teams/microsoft-teams-phone#Pricing
Recommendation
Choose Magnet Talk Cloud-Hosted VoIP if:
- You need advanced call management such as call recording, hunt groups and auto-attendant (IVR).
- You don’t want to rely too heavily on Microsoft infrastructure.
- You need a robust SLA with exceptional customer service and technical support.
- You need a solution that offers excellent value and generous call allowances for inbound and outbound calls over the standard phone network.
Choose Microsoft Teams Calling if:
- Your team already uses Microsoft 365 heavily.
- You need a simple, unified communication platform.
- You don’t require advanced calling features.
- Infrequent international calling (higher call rates generally apply)
- Most of your calls will be Teams to Teams, outside the standard phone network
Contact Us
Hybrid working means your voice, video, messaging, and collaboration tools must integrate seamlessly. Wherever your team is located and whatever device they use, Magnet Talk and MS Teams ensures everyone stays working together and can manage communications effortlessly!
With the traditional PSTN voice network switch off on the horizon, migrate to Magnet Talk today for a more reliable, affordable and feature-rich cloud-based phone system . Contact us today at sales@magnetplus.ie or call 1800 819 888
