Obsessed with our CUSTOMERS
Over the years, we have learnt that if you’re not happy – well, neither are we! So, to keep our fingers on the pulse and ears to the ground- your feedback means everything to us!
The truth is, we ask to understand and then we rally the entire team, all of us at Magnet+ are actively involved in our Voice of the Customer (VoC) program …
NPS – Net Promoter Score
At the centre of our VoC program is the Net Promoter Score, or NPS. NPS is an easy-to-use, global metric that measures loyalty. Customer experience can even be used to predict behaviour and business growth. NPS is simple, with only one question: “How likely is it you would recommend us to a friend or colleague?”.
How it works:
Our Current Score
Average
EXCELLENT
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Since 2021 we have captured thousands of comments from customers, good, bad and well the rest… Every single word matters, take a look below at what some of our customers had to say.
Magnet+ is rated
Excellent
EGG Case Study
The most impressive thing about working with Magnet+ is the one-on-one relationship we have with our account manager, both in regards to service and any changes we might require
Drew Banerjee, Egg Post Production & VFX
What I like about Magnet+ is that I have one point of contact who I can get in touch with if I have any queries or issues and it is dealt with by the same person and the support is excellent ”
Ruth Hennelly, Hennelly Finance