FAQ: Service Delivery

Fatpipe Fibre Installation

• Depending on your address we may need a Magnet+ engineer to go to site and set up your address to avail of our services. Our sales team will advise you if a Magnet+ engineer install is required. 
• Our sales team will place the order, if an appointment is required a member of our Service Delivery team will be in touch to confirm a suitable date and time for the installation. Our Magnet+ engineer will bring the new router to site and he will install it on the day. While on site the engineer will show the speeds achieved after installation. Please note a missed appointment fee will apply in the event the installation does not take place. 
• In some cases an engineer install will not be required, in these situations we will post a router out to your address via An Post. The tracking reference number for the package will be sent to you via email in the event you need to make changes. If you have any questions regarding your order you can reach the team via phone on 1800 819 999 or via our live chat on www.magnetplus.ie. 

“Installation Fee” means the fee you may be charged for the installation of the service.

“Missed Appointment Fee” means the fee you may be charged for the failure to allow an engineer to install the service on the scheduled date.

• You will be liable to pay a cancellation/penalty charge of €45.00 to Magnet in each of the following cases;
  • If you have not provided the necessary cancellation notice period in respect of the scheduled installation;
  • If an engineer cannot gain access to your premises due to a 3rd party access issue, for example within an apartment block;
  • If you do not facilitate the engineer with access to your property on the agreed appointment date;
  • If you are not present at the premises when the engineer arrives to install the service on the scheduled date;