1. Our bill runs are processed on the 1st of the month 2. At this point, you will be billed for your services from the 1st until the end of the month. 3. Calls are billed on the 1st of a month for the month before. 4. If your services were activated after our bill run, these will be billed from the date services go live and will appear on your next bill on a pro rata basis.
1. If a payment method fails Magnet Networks will levy an Admin fee, which covers processing costs associated with the failed payment. 2. To avoid the Admin Fee please ensure your up to date bank details are entered on the Update my Bank details section
1. All Residential accounts are set up on a Debit or Credit Card payment type. 2. You can pay your bill via your online MyMagnet portal, via the IVR, via one line text message payment links or via speaking to an agent. If you pay via IVR or your MyMagnet Account and your account is currently suspended, your account will be resumed within the hour. Payments via other methods can take up to 24 hours to process during the working week. No resumptions for any other payment methods at the weekend. 3. To pay Via MyMagnet just click on "Pay balance" "Pay Current" or "Pay Overdue" when logged into your MyMagnet portal, the option is on the main screen. This will bring you to a credit card payment screen where you can process the payment. 4. If there is no outstanding balance on your account, you will not be able to click on any of the above options.
1. If your services are suspended, they will be resumed within the hour once the payment is made via your online MyMagnet portal 2. Broadband will be restored first. 3. Voice and calls will be restored during the day. 4. This resumption service operates 24 x 7, 365 days a year.
    1. When logged into the Portal click Manage My Account
  1. Select Update my bank details
  2. Note this will only work if you have a valid debit or credit card registered already.
  3. To add a card please start a live chat with our Billing and Collections team on magnetplus.ie and a member of the team will call you back.
  4. For your online safety and security, please do not enter bank details or card details via email or live chat.
1. When logged into the Portal, click the My Invoices tab To view your invoices online, simply select the invoice you would like to view and the relevant invoice will be displayed on screen. This is located under the column: Invoice Number. Invoices displayed from your My Invoices section contain a full breakdown of your call summary and call detail sections 2. To download a PDF, simply select the invoice number from the Download PDF column and the invoice will download to your device in PDF format.
1. When logged into the Portal click Manage My Account 2. Select Update My Details 3. Enter new details as required
1. When logged into the Portal click Manage My Account 2. Select Change My Password 3. Enter new details as required
  1. When logged into the Portal click Manage My Account
  2. Select Update my details
  3. Enter new details as required
  4. You can modify your username, email and mobile details on this screen
If you are a user of the Magnet Hosted PBX service you can view your calls online via your online portal. You can log on to this portal here If you would like to see your bills online, register for our Billing Portal here For all other billing queries please call our Support line and select the Billing option via 1800 789 789
1. Click on my Invoices Tab. 2. Click on an invoice number on the left. 3. Scroll to the bottom of the page that comes up and click on "Download Call Details"
1. When logged into the Portal click on the My Statements tab
1. When logged into the Portal click the Manage My Account 2. Select I’m moving home or Cancel my services 3. This will send an email to the relevant department with your account details and the relevant department will contact you directly.

Magnet Plus has a fair usage policy. The Fair Usage Policy sets out how the Services may be used and any restrictions on your use of the Services. Many of the guidelines will be obvious, however, we set them out so that there can be no confusion or doubt over what is or is not acceptable. Click here to view the Fair Acceptable Usage Policy

Calls are rated per minute and rate stated is in Euro. 

Call connection fee applies to all new customers and existing customers where applicable.

Call connection fee subject to change

Band 1 Rate
Austria Mobile 0.55
Belgium Mobile 0.55
Bulgaria Mobile 0.55
Croatia Mobile 0.55
Cyprus Mobile 0.55
Czech Republic Mobile 0.55
Denmark Mobile 0.55
Estonia Mobile 0.55
Finland Mobile 0.55
France Mobile 0.55
Georgia Mobile 0.55
Germany Mobile 0.55
Greece Mobile 0.55
Hungary Mobile 0.55
Italy Mobile 0.55
Latvia Mobile 0.55
Lithuania Mobile 0.55
Luxembourg Mobile 0.55
Malta Mobile 0.55
Netherlands Mobile 0.55
Poland Mobile 0.55
Portugal Mobile 0.55
Romania Mobile 0.55
Slovakia Mobile 0.55
Slovenia Mobile 0.55
Spain Mobile 0.55
Sweden Mobile 0.55
Turkey Mobile 0.55
Band 2 Rate
Austria Fixed0.25
Belgium Fixed0.55
Bulgaria Fixed0.55
Croatia Fixed0.55
Cyprus Fixed0.55
Czech Republic Fixed0.55
Denmark Fixed0.55
Estonia Fixed0.55
Finland Fixed0.55
France Fixed0.55
Georgia Fixed0.55
Germany Fixed0.55
Greece Fixed0.55
Hungary Fixed0.55
Italy Fixed0.55
Latvia Fixed0.55
Lithuania Fixed0.55
Luxembourg Fixed0.55
Malta Fixed0.55
Netherlands Fixed0.55
Poland Fixed0.55
Portugal Fixed0.55
Romania Fixed0.55
Slovakia Fixed0.55
Slovenia Fixed0.55
Spain Fixed0.55
Sweden Fixed0.55
Turkey Fixed0.55
Band 3 Rate
Albania Mobile0.60
Andorra Mobile0.60
Armenia Mobile0.60
Azerbaijan Mobile0.60
Belarus Mobile0.60
Bosnia and Herzegovina Mobile0.60
Georgia Mobile0.60
Iceland Mobile0.60
Liechtenstein Mobile0.60
Moldova Mobile0.60
Monaco Mobile0.60
Mongolia Mobile0.60
North Macedonia Mobile0.60
Norway Mobile0.60
Russia Mobile0.60
San Marino Mobile0.60
Serbia Mobile0.60
Switzerland Mobile0.60
Ukraine Mobile0.60
Band 4 Rate
Albania Fixed0.60
Andorra Fixed0.60
Armenia Fixed0.60
Azerbaijan Fixed0.60
Belarus Fixed0.60
Bosnia and Herzegovina Fixed0.60
Georgia Fixed0.60
Iceland Fixed0.60
Liechtenstein Fixed0.60
Moldova Fixed0.60
Monaco Fixed0.60
Mongolia Fixed0.60
North Macedonia Fixed0.60
Norway Fixed0.60
Russia Fixed0.60
San Marino Fixed0.60
Serbia Fixed0.60
Switzerland Fixed0.60
Ukraine Fixed0.60
Band 5 Rate
Falkland Islands1.00
Indonesia1.00
Israel1.00
Lesotho1.00
Macau1.00
Afghanistan1.00
Alaska1.00
Algeria1.00
American Samoa1.00
Angola1.00
Antigua and Barbuda1.00
Argentina1.00
Aruba1.00
Australia1.00
Bahamas1.00
Bahrain1.00
Bangladesh1.00
Barbados1.00
Belize1.00
Benin1.00
Bermuda1.00
Bhutan1.00
Bolivia1.00
Botswana1.00
Brazil1.00
Brunei1.00
Burkina Faso1.00
Burundi1.00
Cambodia1.00
Cameroon1.00
Cape Verde1.00
Cayman Islands1.00
Central African Republic1.00
Chad1.00
Chile1.00
China1.00
Christmas Islands1.00
Colombia1.00
Comoros1.00
Congo1.00
Cook Islands1.00
Costa Rica1.00
Côte d’Ivoire1.00
Cuba1.00
Democratic Republic of the Congo1.00
Diego Garcia1.00
Djibouti1.00
Dominica1.00
Dominican Republic1.00
Egypt1.00
El Salvador1.00
Equatorial Guinea1.00
Eritrea1.00
Ethiopia1.00
Falkland Islands1.00
Faroe Islands1.00
Fiji1.00
French Guyana1.00
French Polynesia1.00
Gabon1.00
Gambia1.00
Ghana1.00
Gibraltar1.00
Greenland1.00
Grenada1.00
Guadeloupe1.00
Guam1.00
Guatemala1.00
Guinea1.00
Guinea-Bissau1.00
Guyana1.00
Haiti1.00
Hawaii1.00
Honduras1.00
Hong Kong1.00
India1.00
Indonesia1.00
Iran1.00
Iraq1.00
Ireland Freephone1.00
Ivory Coast1.00
Jamaica1.00
Japan1.00
Jordan1.00
Kazakhstan1.00
Kenya1.00
Kiribati1.00
Kuwait1.00
Kyrgyzstan1.00
Laos1.00
Latvia1.00
Lebanon1.00
Liberia1.00
Libya1.00
Macedonia1.00
Madagascar1.00
Malawi1.00
Malaysia1.00
Maldives1.00
Mali1.00
Marshall Islands1.00
Martinique1.00
Mauritania1.00
Mauritius1.00
Mayotte1.00
Mexico1.00
Micronesia1.00
Mongolia1.00
Morocco1.00
Mozambique1.00
Myanmar (formerly Burma)1.00
Namibia1.00
Nauru1.00
Nepal1.00
Netherlands1.00
New Caledonia1.00
New Zealand1.00
Nicaragua1.00
Niger1.00
Nigeria1.00
Niue1.00
Norfolk Island1.00
North Korea1.00
Norway Fixed1.00
Old Ireland Fixed Rate1.00
Oman1.00
Pakistan1.00
Palau1.00
Palestine1.00
Panama1.00
Papua New Guinea1.00
Paraguay1.00
Peru1.00
Philippines1.00
Qatar1.00
Reunion Island1.00
Rwanda1.00
Saint Helena1.00
Saint Kitts and Nevis1.00
Saint Lucia1.00
Saint Vincent and the Grenadines1.00
Sao Tome and Principe1.00
Saudi Arabia1.00
Senegal1.00
Seychelles1.00
Sierra Leone1.00
Singapore1.00
Solomon Islands1.00
Somalia1.00
South Sudan1.00
Sri Lanka1.00
St Martin1.00
Sudan1.00
Suriname1.00
Swaziland1.00
Syria1.00
Taiwan1.00
Tajikistan1.00
Tanzania1.00
TBC1.00
Thailand1.00
Timor-Leste1.00
Tonga1.00
Trinidad and Tobago1.00
Tunisia1.00
Turkmenistan1.00
Tuvalu1.00
Uganda1.00
United Arab Emirates1.00
Uruguay1.00
Uzbekistan1.00
Vanuatu1.00
Vatican1.00
Venezuela1.00
Vietnam1.00
Virgin Islands (British)1.00
Wallis and Futuna Islands1.00
Western Sahara1.00
Yemen1.00
Zambia1.00
Zimbabwe1.00
Premium and Special Numbers:
Description Price
Satellite 10.00
Inmarsat7.70
InmarsatA7.70
Int'l Networks13.75
Iridium 88177.70
United Nations11.00
Nat'l Dir Enq. 118110.87
Int'l Dir Enq. 118180.46
Int'l Dir Enq. 118220.52
Nat'l Dir Enq. 118500.64
Int'l Dir Enq. 118600.52
11890 Directory Enquiries0.37
Freephone0.00
Premium 15120.21
Premium 15130.50
Premium 15140.62
Premium 15150.83
Premium 15161.24
Premium 15171.65
Premium 15182.48
Premium 15200.24
Premium 15300.41
Premium 15400.65
Premium 15500.99
Premium 15590.64
Premium 15601.48
Premium 15701.98
Premium 15802.43
Premium 15902.89
Pager service0.05
Premium 118270.55
Premium15981.67
Premium15992.49
Premium 18921501504.86
Premium 1182410.54
Premium 118880.34
Premium 19010.34
Premium 118910.56
Premium 11910.16
(Applicable from 1st January 2023)

A call connection fee is charged on all calls unless otherwise stated

Call rates apply on a per minute basis and are in Euro

Call Type Rate
Minimum call connection fee5 0.035
Local
Ireland Mobile 0.22
Ireland Fixed 0.045
UK Mobile 0.25
UK Fixed 0.10
USA & Canada 0.10
International
Band 1 0.55
Band 2 0.25
Band 3 0.60
Band 4 0.60
Band 5 1.00
  1. The rate per call will be in addition to the call connection fee, where applicable. 
  2. Charges will be rounded up to the next whole minute.
  3. The rate per minute will be rounded up to the next cent using standard rounding to two decimal places.
  4. The rates for each international band are set out below.
  5. Premium Numbers, Satellite and Directory Enquiry rates will remain in line with current rates but rates are subject to quarterly review and may change from time to time. When this happens we will notify you in advance via our website and prior bills before the changes are made.
  6. Call connection fees will apply to all new customers and only existing where already applicable.
1. When logged into the Portal click Manage My Account 2. Select Update My Details 3. At the end of the screen, you can tick on or off the paperless invoice option. 4. If you remove your account from paperless invoices, a Paper Bill Charge will be applied to your account.
  1. 1. Click the Help tab
  2. Click Contact Support or Contact Billing Team
  3. An email will be sent to the relevant team with your account details already populated
  4. A customer support or billing query ticket reference number will be automatically sent to you for your records.
Voice termination rates for Geo, 076 and 0818 calls are changing. The table below lists the updated Magnet Networks voice termination rates. Should you have any questions on these rates please contact your dedicated account manager or live chat with us now.
Call Type Rate Per Minute Effective from
Geo €0.00051 1 Jan 2021
076 €0.00051 1 Jan 2021
0818 €0.00051 4 Jan 2021

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