Four years on from the pandemic, it is clear that working from home and the hybrid work model are here to stay. A recent Morgan McKinley study* found that a huge majority of employees in Ireland (92%) have a strong preference for working in a hybrid or remote model. Flexible working arrangements have also emerged as a crucial factor in talent attraction and retention. So how do businesses maximise the productivity of their hybrid workforce? World-class connectivity, seamless communications, effortless collaboration and cloud technology are key to a successful and productive hybrid working model.
The End of Fixed Line Business Phones
Businesses are increasingly moving away from the traditional fixed line telephone to embrace a cloud-based solution such as Voice over Internet Protocol (VoIP). VoIP offers users the capability to make and take telephone calls from a fixed line number on a mobile phone, a PC, a laptop, a tablet or even a desk phone. This functionality is key to the success of remote working, as employees can be contacted on the same phone number, no matter their location. A cloud-based business phone system like VoIP provides consistency and certainty and is more flexible than the old fixed-line phone model .
Seamless Online Collaboration
Few employees work entirely independently. Collaboration with co-workers and clients is an inevitable requirement in most businesses. Online meetings have become more and more the norm as they are so efficient, cutting out travel time and the need to select a physical location. Video conferencing has moved a long way from the ISDN lines of the past and Microsoft Teams is a best-in-class cloud-based solution for facilitating hybrid communication and collaboration.
Magnet Talk Prime
Hybrid working means your online collaboration must be seamless. Magnet Talk Prime ensures your employees can work from anywhere, combining voice, video, messaging, and collaboration tools on a single platform which improves communication at all levels. It is the ultimate business phone system for a modern hybrid workplace, allowing users to access the system via a phone, smart mobile app, web phone and Microsoft Teams, catering to businesses of any size. Wherever your team is located and whatever device they use, Magnet Prime allows for phone calls to be made and received within the Teams environment ensuring everyone stays working together!
From Call Centres to Credit Unions
Magnet+ has helped many businesses move from a fixed line phone solution to a much more efficient model that saves money and works seamlessly to facilitate remote working. For example, Magnet+ provides Irish Citylink with a cloud-based phone system, call centre functionality and fibre broadband. The customer service helpdesk was key to the partnership with Citylink as it provides services that rectify any issues and ensure they are no longer an issue once they are resolved.
St. Canice’s Credit Union is one of the largest community credit unions in the Republic of Ireland. They use multiple connectivity solutions from Magnet+ including a hosted telephony solution that facilities remote working, direct connectivity between some of its branches and dedicated internet access.
Ciaran Byrne, Head of IT at St. Canice’s Credit Union, said:
“The Magnet+ team were able to offer all of these in a single package which makes the Finance team’s lives much easier. Additionally, as we fully embrace hybrid working, flexibility of a hosted PBX provided by Magnet+ has ensured that any of our staff members who are mobile or working from home have the telephony they need either on a hot-desk phone installed in an office branch or a softphone installed on their mobile device.”
Find out more about some of the solutions we have provided to businesses across Ireland. See more of our case studies. Start your switch to a more reliable, affordable and flexible cloud-based phone system by contacting our team today.
Reference: Morgan McKinley study