Why are the charges for a previous month on the bill & First bill Query

  1. Our bill runs are processed on the 1st of the month
  2. At this point, you will be billed for your services from the 1st until the end of the month.
  3. Calls are billed on the 1st of a month for the month before.
  4. If your services were activated after our bill run, these will be billed from the date services go live and will appear on your next bill on a pro rata basis.