Troubleshooting accessing the portal if already registered

If you are having trouble accessing the MyMagnet portal and have already registered for an account, there are are a number of self-service options that you can follow that will allow you to recover your account.

Forgot your username?

  • Visit the MyMagnet website
  • From the MyMagnet home page, click Forgot Username
  • Enter your customer number and email address into the required fields.
  • Select Resend Username
  • We will send you an automatic email which will include your username.

Forgot your password?

  • Visit the MyMagnet website
  • From the MyMagnet home page, click Forgot Password
  • Enter your username and email address into the required fields.
  • Select Request New Password
  • We will send you an automatic email which will include a link that will require you to change your password.